연세대학교 경영대학

[Full time]

Aesop

https://aesop.wd3.myworkdayjobs.com/en-US/aesopcareers/job/Aesop-Korea-Head-Office/Customer-Service-Coordinator_R1011839?source=Linkedin

Customer Service Coordinator

POSITION PURPOSE

The main role of this position is to improve overall omni channel customers’ satisfaction and experience. In order to successfully achieve the role, the person can manage customer queries and complaints coming-in through Aesop.com CS as well as offline stores.

MAIN RESPONSIBILITIES

• Take responsibility for the communication of dealing with customer service
• Support the team for providing excellent customer service via telephone, email and company website
• Provide after sales support e.g. checking delivery status to online channel (Aesop.com and KAKAO Gift shop) customers
• Support the team of Aesop.com admin work in Hybris and the team of KAKAO admin work in KAKAO Gift management site
• Website checking for maintaining its normal functioning
• Assist on the daily Aesop.com online order processing in Hybris in term of inventory availability and order tracking update
• Assist to provide reports for the customer service performance with the guided format
• Track the service level and quality with pre-defined KPI
• Maintain good relationships with customers and co-worker

QUALIFICATIONS

• Above Bachelor’s degree
• 2 -3 years’ experience in relevant customer service/ Sales experience
• Proactive, responsible, willing to learn and enthusiastic about service
• Ability of Immediate response when the issue arises
• Good communication skills, has a customer-oriented mind and focus on teamwork
• Excellent interpersonal skills
• Able to communicate in English (verbal and written)
• Strong ownership and result-oriented person
• Strong interpersonal and organization skills with customer-oriented attitude
• Understanding the operation of ecommerce preferred