연세대학교 경영대학

Position Summary

This role is responsible for Under Armour's customer service in Korea. He/she will response to consumer’s inquiry, complaint and dissatisfaction, and develop new best practices to increase consumer’s satisfaction and operation efficiency

Essential Duties & Responsibilities

• Continuously improve a customer service level 
• Capability to managing all kinds of customer related issues
• Responsible for consumer’s inbound call and response to consumer’s inquiry and requirement
• Make a outbound call to consumer to provide any feedback for their requirement timely
• Aggressively communicate with the related functions and teammates to resolve issues 
• Support Franchise Partners to manage consumer’s complaints  

Education And / Or Experience

• Bachelor’s Degree with at least 3 years’ customer service center experience in e-commerce and retail industry
• Ability to identify complaints from consumer’s inquiry
• Strong communication and problem-solving skills
• Good collaboration, communication, and analytical skills
• Excellent documentation skill – Excel, Powerpoint, Google sheet, Word, etc 
• Familiar with CS call system across multiple platforms 
• Fashion and/or sports industry with Salesforce Service Cloud experience preferred
• Good command of both spoken and written English