연세대학교 경영대학

[Full time]

Vestas

https://careers.vestas.com/job/Seoul%2C-Republic-of-Korea-Customer-Relationship-Professional%2C-South-Korea-140-801/688973201/

Customer Relationship Professional

Job ID: 17794

Responsibilities

• To secure high-quality customer relationships, leading to increased customer satisfaction in Korea
• Understanding customers' organizations, key stakeholders and decision processes 
• Understanding business case drivers & buying criteria for specific opportunities
• Preparing & maintaining account sales plans in line with Service Business Strategy
• Identifying potential improvements or new business opportunities for Vestas Service solutions based on an understanding of customer needs 
• Developing, maintaining & utilizing market understanding 
• Establishing and maintaining relationships with key external stakeholders in the industry
• To work together and communicate effectively with all departments in order to maintain a good level of interaction within the field and within the office to quickly inform and advise customers on all service operations, plan changes, delays, cost overruns, safety, and environmental issues, etc.
• To be commercially aware of the contract's financial performance and requirements and inform /escalate cost overruns, requests out of scope and transition to new contracts
• Act as a counterpart to customer's responsible manager
• Own, supervise and record all customer issues in a systematic way, using available tools
• Ensure correct information in SAP related to contractual obligations, quotations, invoicing, etc.

Qualifications

• University degree in Business Administration, Engineering, Industrial Engineering or similar
• With 3 - 5 years of experience for instance in a customer-facing position (e.g. sales, project management, contract management, particularly with large complex customers), ideally within the energy market
• Familiarity with complex technical machinery, plant, processes or systems
• Good business sense and economical understanding of contracts
• Knowledge of at least one of NSEA languages

Competencies

• Skilled and committed
• Have significant interpersonal skills and are able to communicate professionally to customers
• Experience in Account Management and contract negotiations in B2B sales environment 
• Outgoing and enthusiastic with a "Yes, I can" attitude
• Able to cope with a high level of change and priority 
• Good time manager
• Have a positive mindset and friendly attitude
• SAP knowledge 

What we offer

We offer an exciting career opportunity with great opportunities and possibilities of development and the opportunity to be part of an innovative team of committed colleagues, who are all enthusiastic about creating a world entirely by renewable energy. We offer an attractive salary and good benefits package.
Additional Benefits:

• Annual Leaves
• Sick/Medical Leaves
• Public Holidays Leave
• Bereavement Leave
• Marriage Leave
• Pregnancy Treatment Leave for Women
• Maternity/Paternity Leave
• Annual Merit Review
• Medical and Insurance Benefits
• Flexible Benefits Plan
• Employee Development
• Access to learning materials for professional development depending on the job requirement
• Company Mobile Phone
• Company Laptop

Additional Information

We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the 7th of Feb., 2022.