연세대학교 경영대학

DESCRIPTION

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE, Inc. knows how to sell sneakers. And apparel. And just about everything an athlete could need. The Nike Sales teams are the front line for getting these products into customer hands. Through sustained relationships with wholesale partners around the world — from a specialty store in Rome to a department store in midtown Manhattan — Nike Sales delivers the products, experiences and brand stories that define the brand. Nike’s success begins with the best sales team in the industry, one that deeply appreciates the consumer, the marketplace, and the products.

WHO ARE WE LOOKING FOR?

You’ll support the world’s most iconic athletic brand by arming our consumer services teams with the knowledge they need to help consumers get the most out of their Nike experience! This role will be part of a flexible, fast-moving culture made up of versatile teammates who prize collaboration, but who also have the individual confidence and drive to tackle complex independent projects.
You’ll need to be a skilled writer and be able to explain complex tasks in simple terms and using the correct voice.

WHAT WILL YOU WORK ON?

• Research, create, and edit content for Nike digital platforms aimed at both internal and external consumers.
• Identify consumer needs and recommend new content to address gaps in the current content.
• Web analytics data to prioritize content needs.
• Collaborate with business partners on content needs, based on product and business developments across the team.
• Manage existing content, including making timely updates
• Proofreading content for errors and inconsistencies.
• Respond to internal and external feedback on content, including making updates to existing, or creating new, content
• Translate the contents from the Global team into Korean based on Nike's values
• Manage content projects from beginning to end.
• Work closely with training lead and support creating a training content when necessary.
• Conducting keyword research and using best practices to increase traffic to the FAQ pages

WHO WILL YOU WORK WITH?

You will have close relationships with our Contact Center team and Athletes as well as our WHQ contents team providing key information for accelerating our sales and voice of consumer growth. Connection to Global Content Teams will be essential as well to ensure content is consistent globally. Training, Quality Assurance, Service Experience, NA/Global Training, and the Elite Service Team will be everyday partners. Especially, you will work closely with O2O, Direct Operations, Digital Operations, Nike Athlete Experience, Business and SNKRS (Sneakers) team. People appreciate your ability to be resourceful in the face of ambiguity and to find solutions on your own.

 

WHAT YOU BRING TO NIKE

• Bachelor’s degree in a related field of study
• Minimum of 2-3 years of professional experience in digital content managing or CS training.
• Experience writing for a brand, including creating digital content for consumers, along with a deep understanding of brand value and voice.
•  Experience working with tight deadlines and the ability to coordinate and prioritize projects to make sure concurrent projects are finished on time.
• Ability to take complex scenarios and processes and present them to broad external and internal audiences in simple terms.
• Knowledge of E-commerce best CS practices and web analytics, and experience with translation strategies.
• Outstanding grammar for Korean and experience with copyediting.
• Ability to work in a fast-paced, ever-changing environment.
• Experience in a customer service contact center or in other customer service roles a plus.
• Digital design capabilities and using design tools are a plus.
• Business Proficient English conversational experience and written.
• Local/Domestic Hire Only