[Full time]
StockX
https://boards.greenhouse.io/stockx/jobs/5627931002?gh_src=279ce1092us
Bilingual Customer Service Specialist (Korean & English)
Location: Seoul, KR
About the role
As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper growth company as we continue to expand our service globally. If you enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you!
What you'll do
- Handling all customer service needs and support for our European customers
- Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
- Help manage the order fulfillment process
- Listen and respond to customer needs and concerns
- Research answers or solutions as needed
- Resolve customer queries and update system accounts accordingly
- Record details of customer conversations and actions taken
- Work to improve customer service by monitoring support communications
- Flexible and willing to support other areas across the business as they come up
About you
- Minimum of 2 years of experience managing high volume queues ideally gained in a fast-paced work environment -
- This position requires that you handle various contact types including: Chat, Email, Inbound and Outbound voice calls with our customers
- Previous customer service & call center experience
- Logical problem-solving skills
- Possess situational awareness to identify and escalate matters that require urgent attention
- A passion for providing an exceptional level of customer service
- Excellent written, verbal and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
- Successfully manage multiple tasks with strict deadlines / Ability to prioritise and manage a busy workload
- Ability to adapt to business needs and thrives in a fast-paced and shifting environment
- Proficient in MS Office, Google Drive, Slack and iOS environment (Mac)
- Bilingual: English & Korean is a must